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Privacy and data protection policy

In compliance with the provisions of current legislation, www.caybeach.com (hereinafter also the “Website”) undertakes to adopt the necessary technical and organisational measures, according to the level of security that corresponds to the risk of the data collected.

Laws incorporated in this privacy policy

This privacy policy is adapted to current Spanish and European laws on the protection of personal data on the Internet. In particular, it respects the following rules:

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD).
Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the controller processing the personal data

The controller of the personal data collected on www. caybeach.com is:

Cayest Turísticas S.L., with fiscal ID B35320456 registered in the Mercantile Register of the province of Las Palmas on 23 February 1988, in Volume 589, Section 3 1, Folio 168, Page 6492, 1st entry.

(hereinafter referred to as the “Data Controller”). Their contact details are as follows:

Address: C/ Néstor Álamo, Nº 6. Telde. Postal code: 35200.
Contact telephone number: 928.70.41.38
Contact email: privacy@cayest.es

Register of Personal Data

In compliance with the provisions of the RGPD and the LOPD-GDD, we inform you that the personal data collected by www.caybeach.com through the forms provided on its pages will be incorporated into and processed in our files in order to facilitate, expedite and fulfil the commitments established between www.caybeach.com and the User or to maintain the relationship established in the forms filled in by the User, or to respond to a request or query from the User. Likewise, in accordance with the provisions of the RGPD and the LOPD-GDD, unless the exception provided for in article 30.5 of the RGPD applies, a register of processing activities is kept which specifies the processing activities carried out and the other circumstances established in the RGPD based on their purposes.

Principles applicable to the processing of personal data

The processing of the User’s personal data shall be subject to the following principles set out in article 5 of the RGPD and in article 4 et seq. of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights:

Principle of lawfulness, fairness and transparency: the consent of the User shall be required at all times after having received full and transparent information on the purposes for which the personal data are collected.
Purpose limitation principle: personal data will be collected for specified, explicit and legitimate purposes.
Principle of data minimisation: the personal data collected will be only that which is strictly necessary for the purposes for which it is processed.
Principle of accuracy: personal data must be accurate and always up to date.
Principle of limitation of the storage period: personal data will only be kept in a way that allows the identification of the User during the time necessary for the purposes of their processing.
Principle of integrity and confidentiality: personal data shall be processed in a manner that ensures their security and confidentiality.
Proactive accountability principle: the Controller shall be responsible for ensuring that the above principles are complied with.

Categories of personal data

The categories of data processed on www.caybeach.com are solely identification data. Under no circumstances are special categories of personal data – as defined by Article 9 of the GDPR – processed.

Legal basis for the processing of personal data

The legal basis for the processing of personal data is consent. www.caybeach.com undertakes to obtain the express and verifiable consent of the User to the processing of his or her personal data for one or more specific purposes.

The User shall have the right to withdraw his or her consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, withdrawal of consent will not condition the use of the Website.

On those occasions when the User must or may provide his/her data through forms to make enquiries, request information or for reasons related to the content of the Website, he/she will be informed in the event that the completion of any of them is compulsory due to the fact that they are essential for the correct development of the operation carried out.

Purposes of treatment

The data provided will be used exclusively to keep you up to date with news and special or exclusive offers for Caybeach.com subscribers and customers.

They may also be used to process user requests. (Contact request, Additional information, Etc.)

We will contact you to help you with the management of your reservation through the web, if you have included your details and you have not been able to finalise it.

Retention periods for personal data

Personal data will only be kept for the time necessary for the purposes for which they were collected, and in any case, only for a maximum period of 2 years, or until the User requests their deletion. Unless otherwise provided by law.

In case the user requests to subscribe to the newsletter. The data will be kept until the User requests their deletion.

Recipients of personal data

The User’s personal data will not be shared with any other entity unless legally obliged to do so:

Likewise, should the Controller intend to transfer personal data to a third country or international organisation, at the time the personal data are obtained, the User will be informed of the third country or international organisation to which the data are intended to be transferred to, as well as of the existence or absence of an adequacy decision of the Commission.

Personal data of minors

In accordance with the provisions of articles 8 of the RGPD and 7 of Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, only persons over 14 years of age may give their consent to the processing of their personal data in a lawful manner by www.caybeach.com. In the case of a child under 14 years of age, the consent of the parents or guardians is required for the processing, and the processing is only lawful to the extent that the parents or guardians have given their consent.

Secrecy and security of personal data

www.caybeach.com undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected, so as to ensure the security of personal data and to prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorised communication of or access to such data.

However, because www.caybeach.com cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a breach of security of personal data occurs that is likely to entail a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a breach of security of personal data means any breach of security leading to the accidental or unlawful destruction, loss or alteration of, or unauthorised disclosure of or access to, personal data transmitted, stored or otherwise processed.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and to ensure by means of a legal or contractual obligation that such confidentiality is respected by its employees, partners, and any other person to whom it makes the information accessible.

Rights arising from the processing of personal data

The User has the following rights – recognised in the RGPD and in the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights – with regard to www.caybeach.com and may, therefore, exercise them against the Controller:

Right of access: This is the User’s right to obtain confirmation as to whether or not www.caybeach.com is processing their personal data and, if so, to obtain information about their specific personal data and the processing that www.caybeach.com has carried out or is carrying out, as well as, among other things, the information available about the origin of said data and the recipients of the communications made or planned for said data.
Right of rectification: This is the User’s right to have his/her personal data amended if it proves to be inaccurate or, depending on the purposes of the processing, incomplete.
Right of erasure (“the right to be forgotten”): This is the right of the User, unless otherwise provided by law, to obtain the erasure of his or her personal data when the personal data are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn his or her consent to the processing and the processing has no other lawful basis; the User objects to the processing and there is no other legitimate reason to continue the processing; the personal data have been processed unlawfully; the personal data must be erased in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to erasure, the Controller shall, taking into account available technology and the cost of implementation, take reasonable steps to inform controllers who are processing the personal data of the data subject’s request for erasure of any link to those personal data.
Right to limitation of processing: This is the User’s right to limit the processing of his or her personal data. The User has the right to restrict the processing where he/she contests the accuracy of his/her personal data; the processing is unlawful; the Controller no longer needs the personal data, but the User needs it to make claims; and where the User has objected to the processing.
Right to data portability: Where processing is carried out by automated means, the User shall have the right to receive from the Controller his/her personal data in a structured, commonly used and machine-readable format, and to transmit it to another Controller. Where technically feasible, the Controller shall transmit the data directly to that other Controller.
Right of opposition: This is the User’s right not to have his or her personal data processed or to have the processing of such data by www.caybeach.com ceased.
Right not to be subject to a decision based solely on automated processing, including profiling: This is the right of the User not to be subject to an individualised decision based solely on automated processing of his or her personal data, including profiling, unless otherwise provided for by law.

Therefore, the User may exercise his/her rights by means of a written communication addressed to the Data Controller with the reference “RGPD-caybeach.com”, specifying:

User’s name, surname and copy of ID card. In cases where representation is permitted, it will also be necessary to identify the person representing the User by the same means, as well as the document accrediting the representation. The photocopy of the ID card may be replaced by any other legally valid means of proof of identity.
Request with specific reasons for the request or information to be accessed.
Address for the purpose of notifications.
Date and signature of the applicant.
Any document supporting the request you are making.

This application and any attachments may be sent to the following address and/or e-mail address:

Postal address: C/ Néstor Álamo, Nº 6. Telde. Postal code: 35200.
Email: privacy@cayest.es

Links to third party websites

The Website may include hyperlinks or links to websites of third parties other than www.caybeach.com, and which are therefore not operated by www.caybeach.com. The owners of such websites will have their own data protection policies, being themselves, in each case, responsible for their own files and their own privacy practices.

Complaints to the supervisory authority

In the event that the User considers that there is a problem or a breach of the regulations in force in the way in which his/her personal data is being processed, he/she shall have the right to effective judicial protection and to file a complaint with a supervisory authority, in particular in the State in which he/she has his/her habitual residence or place of work, or where the alleged breach took place. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (http://www.aepd.es).

Acceptance and changes to this privacy policy

The User is required to have read and agree with the conditions on the protection of personal data contained in this Privacy and Cookies Policy, and also accept the processing of his/her personal data so that the Data Controller can proceed in the manner, during the periods and for the purposes indicated. Use of the Website implies acceptance of the Website’s Privacy and Cookie Policy. www.caybeach.com reserves the right to modify its Privacy and Cookies Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency. Changes or updates to this Privacy and Cookie Policy will not be explicitly notified to the User. The User is recommended to consult this page periodically to keep abreast of the latest changes or updates. This Privacy and Cookie Policy was updated on 11 December 2019 to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR) and to Organic Law 3/2018 of 11 December 2018 on the Protection of Personal Data and the Guarantee of Digital Rights.